EMatrix Training:
E-Matrix Overview Collect more, faster. Reduce Complaints Increase Retention Minimise write-offs Achieve Results Improve Competency

E-Matrix World

E-Matrix accounts receivable and debt collection training strategies

E-Matrix training delivers Australia’s most comprehensive accounts receivable and debt collection training strategies for major commercial and government clients.

Developed by one of Australia’s leading debt collection specialists, our customised strategies can empower your collection staff to get it right on the first phone call, reduce your operating costs and improve your bottom line.

While online and face-to-face training are at the heart of what we do, our proven methodology involves a 3-step review of your collections management:

 

   
 
 
  
 
The E-Matrix Diagnostic
  Training Needs Analysis   Customised Training Strategy

 

The E-Matrix Training program enables you to:

  • Increase collections
  • Reduce cash cycle times
  • Reduce operating costs 
  • Minimise bad debt
  • Minimise exposure to regulatory risk
  • Improve quality and service
  • Reduce complaints
  • Improve customer retention

Visit our Services 'How it Works' page to learn more, or contact us to discuss your needs.

New

THE PRIVACY ACT IS CHANGING

Reforms will affect anyone handling credit and personal information from 12 March 2014. Ensure all staff are trained and up-to-date with our specially designed online training programs.
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Training can begin immediately and is completed online.
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Each training module has an assessment resulting in a Certificate of Completion ensuring that you and your staff are compliant.
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Staff log on independently and complete the training at their own speed.
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The comprehensive training will give you and your staff confidence in meeting the new changes.
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Training has been developed in conjunction with White Cleland Lawyers, ensuring that compliance is met and reducing the need for you to seek third party advice.

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Ematrix Events

Events

WORKSHOPPING COLLECTION TECHNIQUE TRAINING
2 OCT, 3 OCT & 17 OCT 2013

Significantly improve the way your staff approach debt recovery - get it right from the first phone call, with our workshop essentials.

One day training programs that include proven techniques, tips and tricks to overcome common blocks and objections.

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Ematrix Events
E-Matrix Overview Collect more, faster. Reduce Complaints Increase Retention Minimise write-offs Achieve Results Improve Competency