EMatrix Training:
E-Matrix Overview Collect more, faster. Reduce Complaints Increase Retention Minimise write-offs Achieve Results Improve Competency

Demos

E-Matrix delivers Australia’s most comprehensive debt collection training, with face-to-face and online modules.  

To watch demonstrations of strategies that deliver best practice learning, practical on the job application and lasting behavioural change, please contact us.

Demonstrations are available on the following topics:
  • E-Matrix Overview
  • Asking Why or Why Not
  • 8 Common Excuses
  • Customer Engagement
  • Customer Service Killers
  • Dumb and Dumber
  • Reflective Listening

New

THE PRIVACY ACT IS CHANGING

Reforms will affect anyone handling credit and personal information from 12 March 2014. Ensure all staff are trained and up-to-date with our specially designed online training programs.
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Training can begin immediately and is completed online.
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Each training module has an assessment resulting in a Certificate of Completion ensuring that you and your staff are compliant.
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Staff log on independently and complete the training at their own speed.
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The comprehensive training will give you and your staff confidence in meeting the new changes.
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Training has been developed in conjunction with White Cleland Lawyers, ensuring that compliance is met and reducing the need for you to seek third party advice.

MORE INFO
Ematrix Events

Events

WORKSHOPPING COLLECTION TECHNIQUE TRAINING
2 OCT, 3 OCT & 17 OCT 2013

Significantly improve the way your staff approach debt recovery - get it right from the first phone call, with our workshop essentials.

One day training programs that include proven techniques, tips and tricks to overcome common blocks and objections.

MORE INFO BOOK NOW FORUM UPDATE
Ematrix Events