EMatrix Training:
E-Matrix Overview Collect more, faster. Reduce Complaints Increase Retention Minimise write-offs Achieve Results Improve Competency

How It Works

Collection staff have a tough job; they are expected to have good interpersonal skills, be persuasive and resilient, demonstrate understanding and still collect the debt.  E-Matrix understands very few staff come equipped with the skills and competencies required for the job and that's why we have tailored learning programs specifically for collection staff in the Australian market.

We also recognise that your staff achieve the maximum benefits of training only when it is reinforced in the workplace within 24 to 48 hours.  Otherwise, they will only retain a small proportion of the learnings.  That's why E-Matrix requires a commitment from key stakeholders to drive both the training and quality programs that will give you the best return on investment.

When we customise training to your organisation, we work with you to implement:

  • Any customised collection activity, functions or customers' requirements.
  • Quick reference guides to assist staff on the job.
  • Assessments and assessment guides for supervisors, managers and/or the quality team.
  • A comprehensive coaching program for all key stakeholders 

Any of our programs, including both e-learning and face-to-face training, can be 'sliced and diced' to suit your organisation's needs.



Reforms will affect anyone handling credit and personal information from 12 March 2014. Ensure all staff are trained and up-to-date with our specially designed online training programs.
Training can begin immediately and is completed online.
Each training module has an assessment resulting in a Certificate of Completion ensuring that you and your staff are compliant.
Staff log on independently and complete the training at their own speed.
The comprehensive training will give you and your staff confidence in meeting the new changes.
Training has been developed in conjunction with White Cleland Lawyers, ensuring that compliance is met and reducing the need for you to seek third party advice.

Ematrix Events


19 FEB, 20 FEB & 23 FEB 2015

Significantly improve the way your staff approach debt recovery - get it right from the first phone call, with our workshop essentials.

One day training programs that include proven techniques, tips and tricks to overcome common blocks and objections.

Ematrix Events