How It Works

Collection staff have a tough job; they are expected to have good interpersonal skills, be persuasive and resilient, demonstrate understanding and still collect the debt.  E-Matrix understands very few staff come equipped with the skills and competencies required for the job and that's why we have tailored learning programs specifically for collection staff in the Australian market.

We also recognise that your staff achieve the maximum benefits of training only when it is reinforced in the workplace within 24 to 48 hours.  Otherwise, they will only retain a small proportion of the learnings.  That's why E-Matrix requires a commitment from key stakeholders to drive both the training and quality programs that will give you the best return on investment.

When we customise training to your organisation, we work with you to implement:

• Any customised collection activity, functions or customers' requirements.
• Quick reference guides to assist staff on the job.
• Assessments and assessment guides for supervisors, managers and/or the quality team.
• A comprehensive coaching program for all key stakeholders 

Any of our programs, including both e-learning and face-to-face training, can be 'sliced and diced' to suit your organisation's needs.