How It Works
Collection staff have a tough job; they are expected to have good interpersonal skills, be persuasive and resilient, demonstrate understanding and still collect the debt. E-Matrix understands very few staff come equipped with the skills and competencies required for the job and that's why we have tailored learning programs specifically for collection staff in the Australian market.
We also recognise that your staff achieve the maximum benefits of training only when it is reinforced in the workplace within 24 to 48 hours. Otherwise, they will only retain a small proportion of the learnings. That's why E-Matrix requires a commitment from key stakeholders to drive both the training and quality programs that will give you the best return on investment.
When we customise training to your organisation, we work with you to implement:
- Any customised collection activity, functions or customers' requirements.
- Quick reference guides to assist staff on the job.
- Assessments and assessment guides for supervisors, managers and/or the quality team.
- A comprehensive coaching program for all key stakeholders
Any of our programs, including both e-learning and face-to-face training, can be 'sliced and diced' to suit your organisation's needs.
THE PRIVACY ACT IS CHANGING
Reforms will affect anyone handling credit
and personal information
from 12 March 2014
. Ensure all staff are trained and up-to-date with our specially designed online training programs.
Training can begin immediately and is completed online.
training module has an assessment resulting in a Certificate of
Completion ensuring that you and your staff are compliant.
Staff log on independently and complete the training at their
The comprehensive training will give you and your staff
confidence in meeting the new changes.
Training has been developed in conjunction with White Cleland
Lawyers, ensuring that compliance is met and reducing the need for you
to seek third party advice.
WORKSHOPPING COLLECTION TECHNIQUE TRAINING
19 FEB, 20 FEB & 23 FEB 2015
Significantly improve the way your staff approach debt recovery - get it right from the first phone call, with our workshop essentials.
One day training programs that include proven techniques, tips and tricks to overcome common blocks and objections.
MORE INFO BOOK NOW FORUM UPDATE