EMatrix Training:
E-Matrix Overview Collect more, faster. Reduce Complaints Increase Retention Minimise write-offs Achieve Results Improve Competency


Our three key objectives for any staff training and development implemented in your business is to achieve the following:

1. Best Practice Learning

To bring the most relevant and up to date collection techniques to any organisation, we have spent over 2 years researching and developing the E-Matrix Training solutions.  Collated with feedback from industry specialists, we have the most comprehensive debt collection tips, tricks and techniques in our debt collection toolkit. 

DeIivered through case studies and tools such as flash, animations, recorded calls, multiple choice, quizzes and ‘drop and drag’ mean staff enjoy learning and information retention is increased. With over 1000 recorded and simulated phone calls included in our programs, training has been developed specifically for the Australian market, and for the scenarios which your staff are most likely to encounter.

2. Practical On-The-Job Application

We have endeavoured to keep the training fun, interactive and informative, with less theory and more practical examples than most e-learning programs.  Recorded calls mean staff can immediately relate their learnings to the customer interactions they’re most likely to encounter and can walk away with practical advice in how to overcome common responses they are liekly to receive from their customers. E-Matrix also recommends roll out strategies to ensure your staff maximise on the job learning.

3. Lasting Behavioural Change

Without the on the job follow up and assessment piece, you may as well throw trainingin the bin!  E-Matrix learning material is directly linked to on the job assessments, ensuring consistency and follow through in the initial training and ongoing coaching of staff.  We provide Quick Reference Guides for staff to use on the job after they have completed their training program, for both on-line and face-to-face.

We help maximise behavioural change by linking learning, coaching and your quality management.



Reforms will affect anyone handling credit and personal information from 12 March 2014. Ensure all staff are trained and up-to-date with our specially designed online training programs.
Training can begin immediately and is completed online.
Each training module has an assessment resulting in a Certificate of Completion ensuring that you and your staff are compliant.
Staff log on independently and complete the training at their own speed.
The comprehensive training will give you and your staff confidence in meeting the new changes.
Training has been developed in conjunction with White Cleland Lawyers, ensuring that compliance is met and reducing the need for you to seek third party advice.

Ematrix Events


19 FEB, 20 FEB & 23 FEB 2015

Significantly improve the way your staff approach debt recovery - get it right from the first phone call, with our workshop essentials.

One day training programs that include proven techniques, tips and tricks to overcome common blocks and objections.

Ematrix Events